• Will I need to give my name?
No – that is entirely up to you; the important thing is to give you the support you are looking for. You can give us a made up name if that makes you feel safer or just chat without names.
• What happens if I freeze up and can't speak? What will happen if I cry and can’t get the words out?
We can be with you in silences and through tears. If you can’t speak on this call, you have still communicated. You can always contact us again another time and speak either on our telephone helpline, or if you find it easier – through text or email.
• I don't live in Sussex. Is it OK to use this helpline?
Yes. Around 70% of our callers live outside of Sussex. The Lifecentre Helplines are used nationally.